# PUB-01 — Passenger Platform and Ride Terms
## 1. Parties
These Terms govern use of the Weyo Passenger application and platform in Prague, Czech Republic.
The operator is `[FULL CZECH LEGAL NAME]`, `[LEGAL FORM]`, registered office `[ADDRESS]`, IČO `[NUMBER]`, registered in `[REGISTER/COURT/FILE]` (“Weyo”).
Weyo’s legally approved role is `[TAXI-SERVICE INTERMEDIARY / CARRIER / AGENT / OTHER]`. The taxi transport service for each ride is supplied by `[IDENTIFIED CARRIER OR APPROVED MODEL]`.
Weyo must identify the Carrier at the legally required stage. Czech transport counsel must approve this role statement and the point at which the passenger’s transport contract is formed.
## 2. Eligibility
Passenger accounts are for persons aged 18 or older.
Users must:
- Provide accurate information. - Complete Weyo’s approved proportionate age-assurance process. - Protect their account. - Report unauthorized access.
Accounts may not be sold, transferred or knowingly made available to a person under 18.
## 3. Ride requests
The passenger selects:
- Pickup - Destination - Ride category - Payment method - Immediate or scheduled service
Before confirmation, Weyo displays:
- The approved fare or estimate - Material fees - Payment method - Scheduled-ride status - Contracting-party information
A request does not guarantee that a Driver will be available unless Weyo expressly provides an approved guarantee.
Weyo must not dispatch a production ride unless the relevant Carrier, Driver and vehicle satisfy Weyo’s approved Czech taxi eligibility checks at dispatch time.
## 4. Scheduled rides
A scheduled ride is `[ADVANCE DISPATCH / RESERVATION / GUARANTEE]`.
Before confirmation, Weyo explains:
- When matching begins - Whether a Driver is already assigned - Cancellation rules - Potential fare changes - Notification arrangements - What happens if no Driver is available
Weyo must not advertise a guarantee without an approved remedy and operational capacity.
## 5. Fares and fees
Fares, waiting charges, cancellation charges, no-show charges, refunds and complaints are governed by PUB-03.
Before a paid request, Weyo displays the total price or approved calculation method and all unavoidable known charges.
The final fare may differ from a quote only for the exhaustively disclosed and approved reasons.
## 6. Payments
Only genuinely configured methods may be displayed.
Card, Apple Pay and Google Pay transactions are processed under the approved arrangement with `[PAYMENT PROVIDER]`.
The final flow must identify:
- Merchant or creditor - Capture timing - Settlement recipient - Refund decision-maker - Chargeback responsibility
If cash is enabled, Weyo must identify:
- Cash recipient - Receipt issuer - Handling of change - Underpayment - Refunds - Complaints
Plus, Funds, Family, Work, promotions and payouts are governed by separate modules and remain unavailable unless enabled and approved.
## 7. Passenger conduct
Passengers must:
- Provide a lawful pickup point. - Be ready within the disclosed waiting rules. - Behave lawfully and respectfully. - Follow reasonable safety instructions. - Use seatbelts. - Comply with vehicle capacity. - Avoid interfering with driving. - Avoid prohibited items. - Not damage or excessively soil the vehicle.
PUB-04 applies.
## 8. Safety
Weyo only provides safety features actually displayed as enabled.
Weyo is not an emergency service and cannot guarantee an emergency response.
Safety audio is unavailable unless MOD-08 is separately approved and enabled.
## 9. Ratings and reports
Passengers and Drivers may submit ratings and reports.
Weyo may use them for:
- Support - Safety - Quality - Fraud prevention - Platform governance
A report is not automatically treated as proven.
## 10. Complaints and refunds
Complaints may be submitted through `[CHANNEL]`.
Weyo will identify whether a complaint concerns:
- Weyo - The Carrier - A payment provider - More than one party
Refunds follow PUB-03.
Weyo will not unfairly send the passenger between parties without explaining who is responsible.
## 11. Account restrictions
Weyo may proportionately restrict an account for:
- Verified underage use - Security compromise - Fraud - Payment abuse - Serious or repeated breach - Unlawful conduct - A substantiated safety risk
Unless urgent action is reasonably required, Weyo provides notice and an explanation.
The passenger may seek review through `[CHANNEL]`.
## 12. Liability
Nothing excludes mandatory Czech or EU consumer rights.
Final liability provisions must distinguish:
- Weyo’s platform service - The Carrier’s transport service - Injury and property claims - Payment-provider failures - Mapping estimates - Lost property - Insurance
No limitation may contradict Weyo’s actual role or mandatory law.
## 13. Privacy
PUB-02 explains personal-data processing.
Acceptance of these Terms is not blanket privacy consent. Optional processing requiring consent is requested separately.
## 14. Changes and law
Weyo provides appropriate notice of material changes and obtains renewed acceptance where legally required.
These Terms are governed by Czech law without removing mandatory consumer protections.
Court and ADR wording must be approved by Czech counsel.
## 15. Acceptance
Before account creation, the user can read and download these Terms.
Weyo records:
- Account - Document ID and version - Content hash - Language - Market - Acceptance context - Exact server timestamp
Historical versions remain available.